Hi all,

here is a small walk-through on how to clear you downloaded program files, such as the Avocent DSView Session Launcher

Go to C:\WINDOWS\Downloaded Program Files

once there delete the file labeled Avocent DSView Session Launcher Control.

This will force a new Viewer to be downloaded to your local system. This is helpful if even after installing a new version of DSView but still having issues with the viewer.

Once you have deleted the above file, you will download a new viewer from your DSView server.

It was observed in some cases where if the file is already in your C:\WINDOWS\Downloaded Program Files it will not update your new viewer and ignore it. Which will than seem to upgrade but it doesn't. We advice if you have issues with the viewer to delete it the way we explained above.

Good luck and I hope this helped.

Regards

Torsten Wedel | TSE II, Tech Support Eng | Avocent | USA

Emerson Network Power | One Dambrackas Way | Sunrise FL 33351

T 888-793-8763 | F 954.377.7196

www.avocent.com http://www.avocent.com

www.emersonnetworkpower.com

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